Seeing the unique culture that was created at Zappos and seeing how it positively affected customers and the business as a whole is amazing. As an employee of a business, reading this book makes you jealous of all Zappos employees. Profits usually came last for Tony Hsieh, who sold almost everything he had to keep Zappos afloat. It is motivational and opens a path for a completely revised way of thinking about running a business. Delivering Happiness by Tony Hsieh ePubĬustomer service and company culture are some of the main themes in this book that Tony Hsieh highlighted because these were Zappos core competencies that made them a one of a kind company. Delivering Happiness is about Tony Hsieh and his life path, the Zappos Company, and how a company culture can shape the whole company from its fundamental ideas. I am currently a student at the University of Baltimore enrolled in an Entrepreneurship class and this book was given as a recommended reading for a select amount of students in my class. Review – Delivering Happiness by Tony Hsieh ePub Help employees grow-both personally and professionally.Apply research from the science of happiness to running a business.Focus on company culture as the #1 priority.Make customer service the responsibility of the entire company-not just a department.To learn more about the book, go to #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

Delivering happiness ebook